"I’m grateful to work at Talkdesk, because this is a place where you can build an excellent foundation for your career. The videos were clear and very helpful! Check out this document to learn more! The software automates gathering contacts. Works well and it'is very intuitive. Take advantage of a single, seamlessly integrated experience for managing, developing, and engaging your workforce with Talkdesk Quality Management. Talkdesk Workforce Engagement Management™ solutions provide an intuitive, streamlined experience for administrators and end-users alike, so they can spend more time on what matters most. Business Hours: Hours the contact center is open. Employee bonuses were tied to performance evaluations, which motivated some managers to be less than objective in their performance management in an attempt to maximize team members’ bonuses. Take advantage of a single, seamlessly integrated experience for managing, developing, and engaging your workforce with Talkdesk Quality Management, Talkdesk Guide™, Talkdesk Agent Assist™, and Talkdesk Workforce Management™. A combination of voice recording, agent screen activity, and omnichannel transcripts provides the context you need to holistically evaluate every interaction and provide detailed feedback to improve agent performance. Talkdesk has made our jobs much easier. Some competitor software products to Talkdesk include NICE inContact CXone, Ameyo Engage, and Aircall. It features a modern-looking user interface that is also easy to use, allowing for minimal training and faster onboarding. 8 days ago. is infused with AI, machine learning, and automation to make your staff more efficient and provide the insights you need to make better decisions. Google like Intuitive Elastic-Search along with Indexing of content . Welcome to Talkdesk Academy Get ready to embark on a series of training courses that can help expand opportunities and grow your career. With Talkdesk Quality Management™ it’s never been easier to efficiently evaluate agent interactions, identify key areas of improvement, and provide agents with the actionable feedback they need to deliver an exceptional customer experience. Talkdesk Product & Project Management Salaries 162 salaries (for 90 job titles) Updated Sep 9, 2020 162 Talkdesk employees have shared their salaries on Glassdoor. #Talkdeskgratitude #beproud … The traditional approach to performance management at Talkdesk was time-consuming and unsustainable. Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. Talkdesk, Inc., the cloud contact center for innovative enterprises, today announced the appointment of Vasili Triant as chief strategy officer (CSO), further strengthening the companys executive management team. These interactions can be phone calls, email or chat conversations. Term : Description: Agent: Person who handles inbound interactions in the Contact Center. See who Talkdesk has hired for this role. Empower agents with a virtual assistant that surfaces relevant information and recommends next steps based on real-time customer sentiment and intent. solution is designed to improve the agent experience, so that you can increase employee engagement and retain top talent. Good experience. Great product - have used for 4 years, switched once but went straight back. Every time a customer calls you or reaches out to you via chat, the new contact is created. WEM solutions don’t need to be difficult to implement and use. Talkdesk has great features to manage agent profiles for different queues as well as comprehensive reporting features that provide any details needed that can be scheduled to be sent via email. Talkdesk Workforce Management™ combines powerful artificial intelligence and automation with a remarkably intuitive user experience to help you optimize sta˚ng and scheduling decisions, reduce administrative e˛ort, and deliver a better experience for agents that’s designed for the modern workforce. UC Today News 192 views. Make corporate training easier by its course creation tools within the LMS platform & making employee onboarding faster & simpler through quiz management. Easy to use and implement. You can record flames instantly. I have use it for more than a year and we have had just a few issues and the tech department help us with no other futher problems. Talkdesk is perfect for your customer services team. Talkdesk is the browser-based contact center solution that helps businesses around the world build stronger customer relationships. Talkdesk has great features to manage agent profiles for different queues as well as comprehensive reporting features that provide any details needed that can be scheduled to be sent via email. Improve agent performance and elevate your customer experience with holistic evaluations and actionable feedback. Talkdesk offers 24/7 live, and online support. The dashboard shows great performance metrics great for analysis and performance management. The dashboard shows great performance metrics great for analysis and performance management. Get Started . Talkdesk offers a free trial. solutions provide an intuitive, streamlined experience for administrators and end-users alike, so they can spend more time on what matters most. [&hellip. Great reporting customization and dashboard creation options. Then reinforce positive behavior and reward progress through gamification and social recognition. Great reporting customization and dashboard creation options. It’s a simple formula: the right agent, in the right place, with the right skill, at the right time equals a superior customer experience. Calabrio, a top global provider of Contact Center Workforce Management software (WFM), offers market leading Cloud solution Calabrio Teleopti Workforce Management. Available Articles. The connection is very good, the application is user friendly and a great tool for all everyday communications. Elevate your workforce engagement strategy with a seamlessly integrated user experience for training, managing, coaching, and empowering your agents, while saving valuable time and effort for supervisors, quality analysts, and resource planners. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help! Talk desk is a great tool for our company. Interesting, since it has can have 24/7 service, quick configurations, detailed analysis of each call, can have global solutions, wide configurations fast and simple. We are able to manage the calls easily with the friendly and adjustable dashboard. This workforce tool is an excellent partner for Talkdesk, it has the capability to associate everything, from the calls we handle, schedules, forecasts, call recording for monitor, and even creates reports, and real time adherence. Software pricing starts at $45.00/month/user. Enable agents to work remotely, after hours, or part-time, using any mobile device, so you can maintain business continuity in any scenario. Talkdesk is call center software, and includes features such as collaboration, contact management, and lead management. All-in-One - Voice AI Powered Quality Management, Coaching, Compliance on 100% of calls... CrankWheel. Great tool Great app. Talkdesk ® Workforce Management ™ uses data and information from what happened in the contact center in the past to forecast what will happen in the future, help determine the required staffing, create schedules, and predict/project key Contact Center performance metrics.